Voice over IP (VoIP) lets staff make and receive calls through the internet from desk phones, computers, or mobile apps.

Desk phones

Still valuable for reception, shared spaces, and staff who prefer them. Look for HD audio, PoE power, and compatibility with your platform (Teams, Zoom, or a hosted PBX).

Softphones

Apps on computers and mobile devices make desk phones optional. Ideal for hybrid and remote staff, and they keep the business number with the person wherever they work.

Headsets

For anyone on frequent calls, a good headset matters more than the phone.

– Noise-cancelling microphones reduce background noise

– Wireless models give freedom of movement

– Certified for your platform (Teams, Zoom) for call control and easy management

– Comfort: mono for awareness, stereo for focus

Conference phones and speakers

For small meeting rooms, choose USB or standalone speakerphones with good microphone pickup.

Network readiness

– Use QoS to prioritize voice traffic

– Make sure PoE switches can power phones

– Test internet reliability and upload speeds

Test before buying

Pilot a few headsets with staff. Comfort is personal.

DBR Soft supplies VoIP devices and headsets and can help you pick the right platform. Contact us for more information.