DBR Soft Inc.
Effective Date: August 5, 2025
Last Updated: October 29, 2026
1. Introduction
DBR Soft Inc. (“DBR Soft,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website at https://dbr-soft.com, contact us, request information, purchase products, or use our IT services.
We handle personal information in accordance with applicable privacy laws, including Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25, and other applicable Canadian privacy legislation.
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information:
Contact and identification information
- Name and job title
- Company name and business contact information
- Email address and telephone number
- Mailing or billing address, when required
Business and service information
- Information submitted through contact forms, service requests, quotations, or support communications
- Information related to purchases, subscriptions, contracts, billing, and customer relationships
- Technical details necessary to deliver, maintain, and support our services
Technical and website information
- IP address
- Browser type, device information, operating system, and website usage data
- Cookie identifiers and similar technologies, where applicable
- Website access logs and security-related information
We only collect personal information that is necessary for identified and legitimate purposes, subject to applicable law.
3. How We Collect Information
We may collect personal information:
- Directly from you when you contact us, request a quotation, subscribe to communications, or become a customer.
- Through our website, including forms, cookies, and server logs, where applicable.
- Through our service providers and business partners, where legally permitted.
- In connection with the delivery, administration, and support of our products and services.
When information is collected, we will provide the notices and obtain the consent required by applicable law.
4. How We Use Personal Information
We may use personal information to:
- Respond to inquiries and provide quotations.
- Deliver IT support, managed IT services, cloud services, cybersecurity, and related solutions.
- Process orders, payments, renewals, and customer accounts.
- Communicate about services, maintenance, security matters, and contractual obligations.
- Send marketing communications where permitted by law and, where required, with your consent.
- Maintain website functionality, prevent fraud, investigate security incidents, and protect our systems.
- Improve our services and customer experience.
- Meet legal, regulatory, accounting, and contractual obligations.
We will not use personal information for unrelated purposes without the appropriate legal authority or consent.
5. Cookies and Website Analytics
Our website may use cookies or similar technologies to support essential website functionality, security, preferences, and analytics.
Where applicable, non-essential cookies and tracking technologies will only be activated after obtaining the consent required by law.
You may manage cookies through available website settings or your browser. Disabling certain cookies may affect website functionality.
If we use third-party analytics, advertising, or tracking services, their use and any related disclosures will be subject to applicable law and our consent practices.
6. Disclosure and Sharing of Information
DBR Soft does not sell personal information.
We may disclose personal information, as necessary and legally permitted, to:
- Hosting providers and website infrastructure providers.
- Cloud service providers and software vendors.
- IT service, cybersecurity, backup, and support providers.
- Payment processors, accounting providers, and professional advisers.
- Authorized business partners involved in delivering requested products or services.
- Government authorities, regulators, courts, or other parties when required or permitted by law.
Our service providers are expected to protect personal information and use it only for authorized purposes, subject to applicable agreements and legal requirements.
7. Cloud Services and Managed IT Services
When DBR Soft provides managed IT, cloud, cybersecurity, backup, or technical support services, we may process information on behalf of our business customers.
Depending on the service, this may include business contact information, user account information, system logs, device information, support tickets, or customer data contained in systems we are authorized to access.
Where DBR Soft acts as a service provider or processes information on behalf of a customer, our handling of that information may also be governed by the applicable service agreement, data processing terms, and customer instructions.
Customers remain responsible for their own privacy obligations where applicable. DBR Soft will handle personal information entrusted to it in accordance with applicable law and contractual commitments.
We do not intentionally access customer content beyond what is necessary and authorized to provide our services, support, maintenance, or security functions.
8. Processing and Storage Outside Quebec or Canada
Personal information may be processed or stored by service providers in Quebec, elsewhere in Canada, or in other jurisdictions, depending on the services and infrastructure used.
Where personal information is transferred outside Quebec, DBR Soft will implement the assessments, contractual safeguards, and other measures required by applicable law before the transfer.
Foreign jurisdictions may have different privacy laws, and information may be subject to lawful access by authorities in those jurisdictions.
Customers requiring Canadian-only or Quebec-only data residency should confirm the applicable hosting locations, service configurations, backups, support access, and contractual commitments with DBR Soft before using the relevant services.
9. Retention and Destruction
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, resolve disputes, enforce agreements, and meet legitimate business needs.
Retention periods depend on the type of information and the applicable legal or contractual requirements.
When personal information is no longer required, we will securely destroy or anonymize it, as appropriate and as required by law.
Backup copies and system logs may remain for limited periods under documented retention procedures.
10. Security Safeguards
DBR Soft uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
These measures may include access controls, authentication, encryption where appropriate, security monitoring, employee awareness, and secure data disposal.
No system or method of electronic transmission can be guaranteed to be completely secure.
11. Privacy Incidents
DBR Soft maintains procedures for responding to privacy incidents.
Where required by applicable law, we will notify affected individuals and the appropriate authorities of incidents involving personal information, including incidents presenting a risk of serious injury, and maintain the required records.
12. Your Privacy Rights
Subject to applicable law and any relevant exceptions, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent where processing is based on consent, subject to legal or contractual restrictions.
- Request information about how your personal information is collected, used, disclosed, and retained.
- Submit a privacy complaint.
- Exercise other rights available under applicable privacy legislation.
To exercise your rights, please contact our Privacy Officer using the contact information below.
We may need to verify your identity before processing a request. We will respond within the time limits prescribed by applicable law.
13. Marketing Communications
You may unsubscribe from promotional email communications using the unsubscribe mechanism provided or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending essential service, contractual, billing, or security-related messages where appropriate.
Our commercial electronic communications practices are intended to comply with applicable anti-spam legislation, including Canada’s Anti-Spam Legislation (CASL).
14. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services.
DBR Soft is not responsible for the privacy practices of independent third parties. We encourage you to review their privacy policies before providing personal information.
15. Children’s Privacy
Our website and business services are intended for businesses and adult users. We do not knowingly collect personal information from children through our website unless permitted by applicable law and with any required authorization.
If you believe a child has provided us with personal information improperly, please contact us so that we can assess and address the situation.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal obligations.
The updated version will be published on our website with a revised “Last Updated” date.
Where required by law, we will provide notice of material changes and obtain any necessary consent.
17. Contact Information and Privacy Officer
For privacy questions, access requests, correction requests, or complaints, please contact:
DBR Soft Inc.
Attention: Privacy Officer
Email: dbr@dbr-soft.com
Business phone number: +1 579-990-3029
Website: https://dbr-soft.com
The Privacy Officer is responsible for overseeing our privacy practices and handling privacy-related inquiries and complaints.
If you are not satisfied with our response, you may contact the Commission d’accès à l’information du Québec or another applicable privacy regulator.
DBR Soft Inc.
Your Technology Partner
https://dbr-soft.com