Most IT companies sound capable in a sales meeting. These questions reveal the difference.

Experience and fit

1. How long have you been in business, and how many clients are our size?

2. Do you have experience in our industry?

3. Can we speak with two or three references?

Service and support

4. How do we contact support, and what are your response and resolution targets?

5. Who answers the phone: your own technicians or a call center?

6. What are your support hours, and how do emergencies work after hours?

7. Will we have a primary contact or account manager?

Security

8. How do you secure your own systems and remote access tools?

9. Do your technicians use MFA and individual accounts?

10. What security tools and monitoring are included?

11. How do you handle a security incident?

Process

12. How do you handle onboarding?

13. What documentation do you keep, and do we own it?

14. How do you handle change management and patching?

15. Will we get regular reports and reviews?

Business terms

16. What’s included, and what costs extra?

17. What’s the contract length, and what are the exit terms?

18. If we leave, how do you hand over our data and documentation?

19. Do you carry cyber liability and professional insurance?

Strategic value

20. How will you help us plan, not just fix problems?

21. How do you stay current on technology and certifications?

Listen for

Clear, specific answers. Be cautious of vagueness, pressure to sign quickly, or reluctance to share references.

DBR Soft welcomes these questions. Contact us and ask them all. Contact for more information.