Outsourcing is growing as skills shortages persist. The decision isn’t only whether to outsource, but where and how.

Why outsourcing is increasing

– Skills gaps research from ISC2 found that skills shortages are now a bigger challenge than headcount, and that outsourcing is one of three main responses organizations use

– 24/7 coverage is difficult for small internal teams

– Cost predictability from fixed monthly fees

– Speed a provider can start sooner than a hiring process

– Specialization: security, cloud, and compliance expertise on demand

Location models

– Local or onshore: providers in your country or region. Easier communication, on-site support, and alignment with local laws such as Quebec’s Law 25.

– Nearshore: providers in nearby countries and time zones. Often a balance of cost and collaboration.

– Offshore: distant locations with large talent pools and lower rates, but time-zone gaps, cultural differences, and additional data-protection considerations.

Models of engagement

– Fully managed services (MSP)

– Co-managed IT

– Project-based outsourcing

– Staff augmentation (contractors working under your direction)

– Managed security services such as MDR

What to weigh

1. Data residency and legal exposure: where will your data and support staff be?

2. Security practices: how does the provider protect your systems and its own tools?

3. Language and support hours

4. Contract terms, including SLAs, exit rights, and documentation ownership

5. Provider stability and references

6. Total cost, including management overhead

7. Regulatory and customer requirements, such as Canadian hosting or personnel for certain contracts

Keep control

Outsourcing delivery doesn’t outsource accountability. Retain ownership of accounts, documentation, and decisions.

Trend to watch

Customers and regulators are paying more attention to supplier risk, so be ready to explain where your providers operate.

DBR Soft provides locally managed IT services with clear contracts and documentation you own. Contact us for more information.