Managed IT pricing depends on what’s included, so “price per user” alone can mislead. Here’s how to make sense of quotes.

Common pricing models

– Per user, per month: a flat fee for each employee, usually covering their devices and support. Simple to budget.

– Per device, per month: priced by the number of computers and servers

– Tiered packages: bronze, silver, and gold style bundles with increasing coverage

– Flat monthly fee: one price for the entire environment

– À la carte: you choose individual services, such as monitoring, backup, and security

What affects the price

– Number of users and devices

– Hours of support coverage (business hours or 24/7)

– Included on-site visits

– Security tools and monitoring level

– Complexity (servers, multiple sites, specialized software)

– Compliance needs

– Contract length

What to confirm is included

– Help desk support, and whether it’s unlimited

– Projects such as migrations or office moves

– Backup and recovery

– Security tools and monitoring

– Microsoft 365 administration

– Hardware and software procurement

– Strategic planning and reviews

Watch for extras

Ask what costs more: after-hours support, on-site visits, project work, onboarding fees, and software licenses.

Compare fairly

Ask each provider to quote the same scope. A lower price may exclude security or after-hours help that another includes.

Think in terms of value

Compare the monthly fee to what downtime, a breach, or lost productivity would cost, and to the salary of an in-house technician.

Get it in writing

Pricing, scope, response times, and exit terms belong in your agreement.

DBR Soft provides clear, written quotes. Contact us to compare options for your business. Contact us for more information.