Category: Services
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Outsourcing is growing as skills shortages persist. The decision isn’t only whether to outsource, but where and how. Why outsourcing is increasing – Skills gaps research from ISC2 found that skills shortages are now a bigger challenge than headcount, and that outsourcing is one of three main responses organizations use – 24/7 coverage is difficult…
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Migrations fail when planning is rushed. A structured approach reduces surprises and keeps your team working. 1. Define the goal and scope Why are you migrating, and what exactly moves? Identify systems, data, users, and integrations. 2. Inventory and assess – Current data volumes and quality – Dependencies and integrations – Customizations that may not…
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Behind every responsive IT provider is a system that organizes requests, time, contracts, and invoices. That’s a PSA, or professional services automation platform. What a PSA includes – Ticketing: logging and tracking every request – Dispatching and scheduling: assigning technicians and appointments – Time tracking: recording work performed – Contract and SLA management: what’s covered…
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If you work with a managed service provider, an RMM platform is probably running quietly on your computers and servers. What is RMM? Remote monitoring and management software installs a small agent on devices so technicians can monitor health, automate maintenance, and fix problems remotely. What it does – Monitoring: CPU, memory, disk space, services,…