Privacy Policy

Effective Date: August 5th, 2025
Last Updated: September 11th, 2025

DBR Soft Inc. (“DBR Soft Inc.,” “we,” “our,” or “us”) respects the privacy of our clients, partners, and website visitors. As a Managed Service Provider (MSP) and Value-Added Reseller (VAR), we are committed to safeguarding personal, business, and confidential information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws.

This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our services, solutions, and website.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, title, company, email address, phone number, billing details.
  • Business Information: IT infrastructure details, license keys, service tickets, project data.
  • Technical Data: Device identifiers, IP addresses, system logs, monitoring alerts, security events.
  • Transaction Data: Payment records, invoicing details, product purchase history.
  • Website Data: Cookies, analytics, browsing patterns, preferences.

We only collect information necessary for the purposes identified in this policy.

2. How We Use Information

We use collected information to:

  • Deliver MSP and IT support services.
  • Resell and provision software, hardware, and cloud solutions from trusted vendors.
  • Manage accounts, billing, and payment processing.
  • Provide technical support and respond to client requests.
  • Improve service delivery, cybersecurity, and client experience.
  • Comply with legal, regulatory, and contractual obligations.

3. Consent

By engaging DBR Soft Inc. services, purchasing solutions, or visiting our website, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.
You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us at privacy@dbr-soft.com.

4. Information Sharing

We do not sell or rent personal information. We may disclose information in these circumstances:

  • Service Delivery: To trusted vendors, distributors, and cloud providers (e.g., Microsoft, Dell, cybersecurity partners) to fulfill services.
  • Legal Compliance: When required by law, court order, or regulatory authority.
  • Business Operations: To auditors, insurers, or advisors under confidentiality agreements.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, information may be transferred as part of the transaction.

5. Data Security

We employ industry-standard safeguards to protect information, including:

  • Encryption of sensitive data in transit and at rest where appropriate.
  • Multi-factor authentication and role-based access controls.
  • Regular system patching, monitoring, and vulnerability testing.
  • Secure disposal of outdated data and equipment.

While no system can guarantee 100% security, DBR Soft Inc. takes reasonable measures to protect against unauthorized access, loss, misuse, or disclosure.

6. Data Retention

We retain information only for as long as necessary to:

  • Fulfill contractual obligations.
  • Meet legal and regulatory requirements.
  • Resolve disputes and enforce agreements.

After retention periods expire, data is securely deleted, anonymized, or destroyed.

7. Your Rights

Under PIPEDA, you have the right to:

  • Request access to your personal information.
  • Request corrections to inaccurate or incomplete information.
  • Withdraw consent for certain uses of your information.
  • File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights are not respected.

Requests can be submitted to privacy@dbr-soft.com.

8. Third-Party Services

Some services may involve third-party platforms. Their handling of data is subject to their own privacy policies. DBR Soft is not responsible for the privacy practices of these providers but only partners with trusted vendors.

9. Cookies and Website Analytics

Our website uses cookies and analytics tools to:

  • Improve website functionality and security.
  • Analyze traffic and usage trends.
  • Support communications and marketing.

You may disable cookies through your browser, but certain site features may not function properly.

10. Children’s Privacy

Our services are intended for businesses and professionals. We do not knowingly collect information from children under the age of 16.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or technology. Updates will be posted on our website with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

DBR Soft Inc.
Email: privacy@dbr-soft.com
Website: https://dbr-soft.com

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